Below are a few questions you may have regarding your unit and Hope Community in general: How do I contact a property manager? Who do I contact for a maintenance issue? How do I contact Hope Community Resident Services Department? Who can refer me to an East Harlem community social services organization?
Is it true that I have to put a bracket on my A/C?
Yes. According to Local Law 11 of the City of New York a bracket must be installed on all apartments’ air conditioners failure to meet Local Law 11 code will result in a $300.00 fine. If a standard bracket has not been installed for your A/C, PLEASE contact the Hope Maintenance Department at: 212-860-8821.
How do I pay my rent?
Rent will be sent to and process by “ClickPay”, a private rent collection company with a strong presence in the New York City market offering rent collection, services that are transparent, safe and secure.
Each month, you will receive a rent statement in the mail. The rent statement will show the charges for the current month, and it shows your payment history. Note, In the first month, only the current charges will show in the bill. Thereafter, the statement will include any payments and if no payment was received, the outstanding balance. Payments will automatically show in the tenant ledger.
ClickPay can be reached at their call center for questions at the telephone number below:
Click Pay Support Hours
M-F 9 am- 8 pm EST
Rent can be paid through 3 methods:
1. If you pay by check or money order, you can mail the check and money order to:
Hope Community Inc Tenants:
Hope Community Inc
P.O. Box 474
Emerson, NJ 07630
Hope East of Fifth Tenants:
Hope East of Fifth HDFC, Inc
c/o Cornell Pace Inc.
P.O. Box 406
Emerson, NJ 07630
2. If you have a checking account, you can pay on-line by creating an account with Click Pay.
To get started New Users can click here
Start making your monthly payments online, you must create an account, see the benefits below:
• Setup Automatic Recurring Payments
• Review Your Account Payment History
• Pay Anywhere and Anytime, 24/7/365
3. There are various businesses in the neighborhood (and around the City) that have a contractual relationship with ClickPay where you may pay your rent. A list of the local MoneyGram locations that accept rent for ClickPay can be found under the cash payment tab.
*There is a four-dollar fee for each transaction at one of the local business to process your rent payment in person. These locations will accept, cash, money orders and checks.
How do I make a maintenance request?
Contact the Maintenance Call Center at: 866-995-0462 a 24/7 365 days call center service that allows our residents to call in work order requests.
What happens if I lose my Key Fob?
Resident must report the incident to NYPD and get a police report, and provide management with a copy of the report before we can give a replacement keyfob. A replacement keyfob is $50.00.
What Happens if I get locked out of my apartment?
Contact Maintenance Call Center at 866-995-0462 a 24/7 365 days call center service that allows our residents to call in work order requests.
What happens if my electricity is turned off?
If you have confirmed with Con Edison that your account is current and there is no service interruptions in the area, contact the Maintenance Call Center at 866-995-0462 a 24/7 365 days call center service that allows our residents to call in work order requests.