Reporting to the Executive Director (ED) and serving as a member of the Executive Management Team this position’s primary responsibility is ensuring organizational effectiveness by providing oversight for the organization’s mission critical functions. The Chief of Staff (CoS) will plan, direct, and coordinate the operations of Hope Community, Inc. The CoS is responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies. The CoS will ensure that Hope Community, Inc’s everyday activities run smoothly. The CoS often sets parameters to judge how efficiently and effectively the organization is operating. Most of their time may be spent reviewing and evaluating business procedures ranging from office expenses to real estate assets

Working with the management team, the CoS also contributes to the development and implementation of organizational strategies, policies, and practices. This position may also involve interaction with the Board of Directors.


Business Operations

  • Oversee monthly and quarterly assessments and forecasts of organization’s performance and operational goals.
  • Coordinate and monitor the work of the various departments. Monitor performance and implement improvements. Ensure the quality of the work products. Manage quality and quantity of employee productivity. Provide technical support where necessary.
  • Oversee and ensure accuracy of payroll, employee benefits, business insurance. Ensure compliance with all labor law and employment practices
  • Oversee process for performance evaluations and compensation review. Support recruitment and talent retention strategies.
  • Respond to staff concerns and work with the Professional Employment Organization (PEO), Insperity in developing the best course of action to resolve challenges.
  • Assist management with completing payroll and with resolving timekeeping challenges with the PEO.
  • Conduct investigations into staff misconduct and prepare disciplinary actions, termination letters and other correspondence as needed and work with Director of HR to execute said items.
  • Manage physical facilities and assets
  • Identify, select, and collaborate with consultants (e.g., IT, financial, HR) to supplement expertise when necessary.
  • To optimize the performance of our company’s Computer Information Systems. In this role, the duties will include collaborating with the technology development consultants and users to enhance system performance and completing projects on time. Technology to include telephones, computers, and software applications such as Yardi and Microsoft applications.


Strategic Partnerships and Development:

  • Maintain a comprehensive fund-raising plan that includes an individual donor campaign, special events strategy, and foundation engagement and solicitation.
  • Conduct prospect research, current trends in philanthropy, relative to Hope Connects (affordable/low-income housing, transition from homelessness, homeless prevention, senior services, youth development, benefits/entitlement access, and access to resources, and other Hope Community, Inc. initiatives
  • Complete renewal applications for existing funding and write proposals for funding from foundations, government and corporate funders as needed
  • Develop and prepare collateral materials such as the Annual Report or other publications


Leadership & Management

  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Help establish and track progress towards organization-wide goals
  • Actively participate in the development of funding proposals and new initiatives
  • Engage with the Board of Directors, primary funders, and other key external stakeholders around organizational impact and plans
  • Regular meetings with Executive Director around operational and fiscal planning.
  • May function as Executive Director in their absence.


Education and Experience:

  • Preferred Bachelor’s degree in business administration, finance, economics, or closely related field which will provide knowledge of the principles, practices and administration of business and nonprofits. •
  • 6+ years or the equivalent in experience of full-time progressively complex and responsible related work experience directly involved with operations, business, development, finance, or related area.
  • Excellent Communicator
  • Proficient using Computers
  • Spanish Speaking preferred but not required



$130,000 to $150,000 based upon experience and qualifications

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