Resident Services

Resident Services

Hope Connects

With the support of the Capital One Community Fund and M & T Bank, Hope offers a resident services program known as Hope Connects. Hope Connects is a residents driven social service referral program designed to meet the needs of residents of Hope Community, Inc. We assist residents of Hope owned and managed properties to settle into their surroundings and to gain access to programs offered by Hope Community, Inc and its community partners.  Hope Connects can also assist residents with individual needs and through referrals to programs that offer the services that include:

  • Financial Literacy, income improvement, and wealth building
  • Employment
  • Job training and educational programs (including ESL and basic literacy)
  • Eviction prevention
  • Medical and mental health services
  • Access to Healthy Food Programs
  • Afterschool And Youth Programs
  • Senior Day Programs
  • Social and Cultural Activities

Financial Literacy
Through a collaboration with J.P. Morgan Chase, Hope Community offers a quarterly financial literacy and homeownership education program.  Through this partnership, Resident Services staff organize three (3) series of educational seminars that feature experienced Chase employees who address financial education and homeownership topics.  This progrm is open to all Hope Community residents as well as other individuals throughout New York City.  There is no charge to attend this program and is available to everyone.

Two Shades of Green
In an effort to encourage improved health outcomes for our residents, Hope Community has partnered with Local Iniatives Support Corporation (LISC), the NYC Department of Health and Mental Hygiene (DOH), NYC Smoke Free, State Farm Insurance and the building residents to create healthier living environments. The program is currently active in two Hope Community buildings and focus on the following areas:

  • Intergrated Pest Management
  • Smoke Free Housing
  • Active Design
  • Use of Green Clean Products
  • Energy Conservation

Hope intends to expand the program to other buildings as requested by the residents.  The goal of the staff of Resident Services is to make improvements wthat will positively impact the health of the families that live in the buildings.  It is also good for the Hope Community building service staff as well as they will work in an smoke free bulding while using green cleaning products.  The Resident Services staff will work with any buildings interested in becoming a smoke free or implementing any of the initiatives mentioned above.  For more information, please contact the Resident Services Department at (212) 860-8821 Ext. 115.

EBO Screenings
The Resident Services Department also offers screenings with the use of the Earned Benefits Online (EBO) system, which allows low- income individuals and famiilies to identify (and apply when eligible) 17 different public and private resources that they may not have otherwise been aware of their eligiblity.  Benefits such as SNAP (formerly known as food stamps), child care subsidies, and HEAP (Home Energy Assistance Program) are just a few of the benefits that can faciliate the increase of financial resources for those with limited incomes.  If eligible residents are screened, assisted with applications and ulitmately receive the service or funds, it will create savings that can be used to pay other financial obligations.  This service is free and open to everyone.  To make an appointment for a screening, please contact Resident Services at (212) 860-8821 Ext 115.

Tenant Associations Assistance
Hope Community also encourages residents to organize towards the creation and maintain of Tenant Associations in all of its buildings.
If any resident is interested in creating a tenant association, please contact the Resident Services Department at (212) 860-8821 x 115. 

Tenants Rights and Responsibilities

You, as a resident (tenant), have rights and responsibilities that help make your housing a better home for you and your family.

    Title VIII of the Civil Rights Act of 1968 (Fair Housing Act)


Other Resources
For more information, visit the U.S.. Department of Housing and Urban Development's website:
Free Pest Control Information
The City's Office of Pest Control Services seeks to educate tenants and landlords on the best ways to prevent rodent infestations. See links below.

Guide to Safe Pest Control in the Home
For more information on Pest Control Services, or to make a complaint call 311.